FREQUENTLY ASKED QUESTIONS

Why can't I log in?
The Iwatsu distributor site is only available to the Iwatsu Authorized/Elite distributors.

If you are the employee of the Iwatsu Authorized/Elite distributors, your access account hasn't been created yet. Please contact your "Distributor Admin" or "Location Admin".

If you are the president/owner of the Iwatsu Authorized/Elite distributors, you should have received the admin account signup procedure via email. Please contact our webmaster if you have not received the email.

How Do I Set Up My Account and Log In?
A “Distributor Admin” and/or “Location Admin” for your company – a president, branch manager, admin assistant, or other personnel – is designated to setup and manage accounts for all employees. Once this admin creates your account, a confirmation email including your assigned password is automatically sent to you. You can then access the site.

Why Haven't I Received My Confirmation Email?
If you have not received a confirmation email including your login information, it means your “Distributor Admin” or “Location Admin” has not yet created your account. Please notify them that you need your account created in order to access the distributor website. If this is not your case, please contact our webmaster.

Who Is My "Distributor Admin" and/or "Location Admin" Contact?
Iwatsu has notified all designated “Distributor Admins” of this procedure. Your admin should have notified you that they are the contact for your company. If you do not know who your admin is, please contact webmaster or 972-929-0242 x2318.